THE LOCAL GOVERNMENT REVENUE MANAGEMENT IMPROVEMENT PROGRAM

 

Municipalities in South Africa are experiencing an escalating amount of debt as a result of dismal revenue collection rates mainly by residential and business consumers. Consequently, this has rendered municipalities
financially unsustainable in providing quality services to their respective communities, bringing them to the brink of collapse.

The Programme has been designed to adequately capacitate Local Government Practitioners on the holistic revenue management value chain in an effort to address most of the critical issues affecting
municipalities today.

Program Details:

DATE MASTER CLASS TOPIC KEY POINTS TO BE COVERED
14 April 2021 Legislative Framework
  1. Key sections in the Legislation.
  2. Constituition.
  3. MPRA.
  4. MSA
  5. Presciption Act.
  6. Insolvency Act.
  7. Companies Act.
  8. NCA.
  9. CPA.
  10. Leading Court Cases.
21 April 2021
  • Policy Determination.
  • Institutional Capacity.
  1. Policy Processes 
  2. Policy Review.
  3. Key Policy Elements.
  4. By-Law.

 

28 April 2021 Municipal Tariffs and Budgeting
  1. Policy Requirements.
  2. Tariff Settings Principals.
  3. CashFlow.

 

5 May 2021 Customer Data & Completeness
  1. Property Details.
  2. Personal Details.
  3. Process to keep updated.

 

12 May 2021
  • Property Valuation Cycle.
  • Objection & Appeals against GV's and SV's.

 

  1. Legislation.
  2. Role MEC and VAB.
  3. Verification Roll.
  4. Processes to make changes to categories.
19 May 2021 Billing Process (Meter Reading : Recording; Processing; Dispatching (Post/eMails/SMSs); Mail Returns)
  1. Billing periods.
  2. Smart Metering.
  3. Pre-paid metering.
  4. Meter reading and Audits.
  5. Email vs Postage.
  6. Returned mail.
    1. Exceptions reporting.
26 May 2021

Customer Care & Management

(Including Queries Management)

  1. CRM
  2. CRM & Register.

 

2 June 2021 Revenue Clearance Certificates
  1. Section 118(1).
  2. Section 118 (3).
  3. Insolvency.
  4. Deceased Estate
9 June 2021 Credit Control Procedures
  1. Strategy.
  2. Collection approach.
  3. Court rulings.
  4. Business Rescue.
  5. Write Off debt.

 

23 June 2021 Effective Debt Management 
  1. People.
  2. Policy.
  3. Systems.
  4. Government /Organs of  State Debt.
  5. Property Ownership Process.

 

30 June 2021 Indigent Management
  1. Constitutional /Legislated Requirements.
  2. Policy Issues.
  3. Identification.
  4. Verification.

 

7 July 2021

Section 32

Appeals/Disputes/Ombuds Query Resolution Process

Dispute Resolution processes

 

Targeted at: Chief Financial Officers (CFOs) . Head/Manager  , Revenue Management, Revenue Management Officers/ Practitioners

Program Total Cost:

Members                                                          R2850 per participant (excl vat)
Non-Members                                                  R3990 per participant ( excl vat)

5 or more registrations                                     15% Programme Discount applicable

10 or more registrations                                   20% Programme Discount applicable

 

Platform: Zoom Conferencing

Date:  Wednesdays (10am to 12pm) - Commencing 14 April 2021 to 07 July 2021

To register: Comnplete registration details at https://zoom.us/webinar/register/WN_hAHVGx9_Tlmkq3morlkclw before 9 April 2021. profroam invoice to be generated as per Registration details.

For Queries: Please contact Lindi Nolte at lindi@cigfaro.co.za (011 394 0879) or Lindokuhle Tembe at lindo@cfofoundation.org (031 582 6350)

 

                                                                          

                                           

 



Tel: +27 11 394 0879
Email: ceo@cigfaro.co.za

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